Frequently Asked Questions

Why won't my vertical blind vanes open and close properly?

First, check to see that the headrail is mounted properly. It should allow enough room for vanes to sit freely in both open and closed positions. If it is mounted too close to the window, it will need to be moved to allow proper operation. If you are still having difficulty, check to see that all vanes have been properly placed onto the carriers. A vane installed in the wrong direction will cause no tilt. If your vanes still don't open and close properly after following these troubleshooting tips, contact customer service for a return authorization number and repair costs or warranty coverage.
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